No. At Wooza, we do not charge any set up fees. If you decide to sign up with us, the only fee that is incurred is the monthly fee or annual fee for the selected package. This gives full access to our SaaS (Software as a Service) packages. This monthly fee includes everything.

No – we provide safe and secure hosting for your web site at no additional cost.

Yes. If you wish to use an existing domain, we will assist you in transferring it to our servers and link it to your web site at no additional cost.

Absolutely not! Once you have signed up with us and made your first payment, we will register your domain name and pay the annual renewal fees for you as long as you remain a client of ours. Should you wish to cancel your Wooza account at anytime, you will be able to take your domain name with you because you own it.

Yes. You can upgrade to another Wooza package at any time. If you choose to upgrade you will be liable for the portion of time left in your current billing cycle at the new package rate.

Should you not wish to cancel your service with Wooza, you will be able to transfer your domain to a new host, but you will not be able to take any website or server side data with you.

Any emails you have stored on the server will need to be manually backed up to your computer before the transfer of your domain to ensure no loss of data occurs.

Yes. If you feel that Wooza does not suit your requirements, then you can cancel your account at any time. All that we require in order to process a cancellation is that you send us a formal cancellation request via email. We will stop billing you once we are notified that you wish to cancel your account and you will not be billed again.

Absolutely not – our software as a service (SaaS) is sold on a “month to month” basis. We don’t like forcing our clients into anything that they are unsure of and will never ask them to sign a contract!

Wooza has made this really easy for you. We have partnered with the South African payment gateway experts, Payfast which allows your customers to make online payments to you using a credit card. You will need to set up an account with Payfast and then simply input your unique merhcant key into the shopping cart plugin. Following this, all payments processed via your web site will be automatically channelled to your Payfast account, which in turn, will be paid into your bank account by Payfast.

No. As a Wooza client, you are not required to pay the a set up or monthly fee to make use of Payfast. However, you will be liable to Payfast for credit card transaction fees incurred when credit card payments are processed via your online store. This fee will be determined by Payfast on a case by case basis.

No. Credit card transaction fees (if any) are paid to Payfast when credit card payments are processed via your online store.

Definitely! Your Customers can also pay for their orders via EFT, bank deposit or even Cash on Delivery (COD). Once the payment is reflected in your bank account or you receive the cash then you can process the order.