This page has been created to assist you with the most frequently asked questions about Wooza and the various products we offer. For further information, please see our help page for general web design queries here: Help - I'm Confused.

1. What is the difference between the Wooza iWeb and Wooza Shop packages?

As you may have seen, Wooza currently offers 2 packages - these are the Wooza iWeb and the Wooza Shop.  The product features included in each package have been discussed below to assist you in deciding which package best suits you.

Wooza iWeb: This is a site building software package that allows you to build your own website very EASILY and very QUICKLY.  This package is best suited for indivduals and small businesses who merely want an online presense for their business but have a very limited budget. This is a full packaged professional website solution offered at a budget price and can be set up and running within in minutes. 

Wooza Shop: Our wooza shop package is a DATABASE driven website with advanced online shopping cart software.  Our eccomerce software is extremely powerful and includes features such as: adding unlimited products, payment gateways, stock control, shipping costs etc.  This software is a more powerful and flexible compared to that of the Wooza iWeb software and it is best suited for a those who want to sell their products online and manage their own online shop.

2. What is the pricing?

The pricing for the Wooza iWeb package is R79 per month or R790 per year (2 months FREE).

The pricing for the Wooza Shop package is R295 per month or R2950 per year (2 Months FREE).

3. What is included in the package in terms of hosting, domain registration, emails etc?

Please click on the package to view a complete list of what you get: Wooza iWeb,  Wooza Shop .

4. How do I display a Facebook LIKE button on my iWeb website?

In order to display a Facebook like button on your page, you will need to create the relevant pages and then insert an iWeb Addon. The particular addon you will require is the iFrame. Once you have added the iFrame, you will need to get the relevant code from Facebook (see our help video here: http://www.wooza.co.za/Wooza-iWeb/wooza-iweb-help.html)

Note: To get the Facebook Like button you will need to be the admin of a Facebook page.

When you are logged in and viewing your Facebook page, please do the following:

1) Underneath your page name at the top of the screen, you should see an Edit Info link. Click on this.
2) Next, you will see a Marketing link on the left menu. Click on this and then select the Add a Like Box link.
3) The rest is explained on the page, but once you are done, click on the Get Code button and copy and paste the code into your iFrame addon.

To convert a Facebook profile to a Facebook Fan page, see this article here on Converting a Facebook Profile.

5. I have built my website using the Wooza iWeb, now how do i set up my 5 free emails?

Your email addresses need to be set up in your Cpanel account. This is a different user interface to your iWeb sitebuilder interface. To login to your Cpanel account and set up your email address go to www.yourdomain.co.za/cpanel and login with the username and password emailed to you at registration. Please use the following resources for further information:

> Email Account Setup Tutorial here.

> Setup Email Accounts in Outlook 2007

> Setup Email Accounts in Outlook Express

> Setup Email Accounts in Thunderbird

Please report any dead links to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

6. I have no website development/HTML/programming skills - can I STILL build my own website with Wooza iWeb software?

Yes! Our software was designed exactly for this purpose - to make it easy for people to build a website without any technical skills or experience. The Wooza iWeb site builder comes with an extremely user friendly interface.  Many of the items on your website can be edited just as you would edit a  Microsoft Office Word document - i.e. insert an image, change font sizes and colours, etc.  If you can use common web applications like Facebook then we feel that you will have no problem using our sitebuilder software.

7. How do I make payments? Do you offer a debit order service?

Wooza offers a number of payment methods to our clients. These are:

a) Credit Card and Instant EFT via Monsterpay;
b) EFT (please send Proof Of Payment to email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Fax to: 086 571 9074); and
c) Debit Order Facility . 

8. Do I keep my domain name if decide to leave Wooza?

Yes - we register the domain name for you when you sign up but the domain name belongs to you. If you decide to cancel your Wooza account we can transfer your domain name for free.

9. Do I keep the website I made with Wooza if I cancel my account?

If you decide to cancel your Wooza account then your account (including website content, profile details etc) will be deleted after 30 days of cancellation. We have realised that other hosting/website design companies are unable to provide the adequate support for our software as required.

10. Do I have FTP access to my website so that I can make changes?

No. The Wooza iWeb software provides all features necessary to manage your site from the site builder. This includes uploading images, content, files for download etc. You can request FTP access to a specific folder on your account by contacting one of the Wooza staff members on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

11. I have built and published my website but its not showing on Google results?

Google scans and indexes all websites on the internet and it does this by following links from one website to another.  It may take between 3  to 4 weeks for Google to get to your website. This is a completely automated system, but there are various ways to improve the position you show up on when a search is done on your name or business.

Once your site is ready and you are happy with it, please go to our Facebook page, www.facebook.com/WoozaSA - like the page and post a link to your website with a short description of what you do (Facebook is one of the most popular sites on the internet so Google scans this site for new links very often).
The more people visit your site and the more you register on various internet directories such as hotfrog.co.za with your website URL, the sooner Google will show your site in search results. Also please read our notes on SEO.

12. How do I display Google Maps on my iWeb website?

In order to display Google Maps on your page, you will need to create the relevant pages and then insert an iWeb Addon. The particular addon you will require is the iFrame. Once you have added the iFrame, you will need to get the relevant code from Google (see our help video here: http://www.wooza.co.za/Wooza-iWeb/wooza-iweb-help.html).

After you have placed the Addon you wil then need to aquire the Google code that display the Google Maps module on your page.

To get the Google Maps code:

1) Goto www.maps.google.co.za
2) Type in the address you are looking for
3) Click on the link button in the top right corner and copy the iFrame code
4) Paste this iFrame code into your iFrame addon in the site builder.

13. Where are we based and do we have a contact number?

We are on the internet! So where ever you find a PC with an internet connection you will find Wooza! Please do not hesitate to contact us by email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or read our terms and conditions to found out more about how we do things!

14. Can I build and own multiple websites with that same Wooza account?

Yes. If you have an existing Wooza account and Wooza iWeb website, you can easily purchase another Wooza iWeb package and start building another website. To do this, follow these instructions:

1) Go to www.wooza.co.za
2) Click on Buy Now button (on front page). If you don't see it on the front page, then go here: http://www.wooza.co.za/buy-now.html
3) Select Wooza iWeb option and press "Click to Continue"
4) Select whether you wish to register a new domain (first option) or if you wish to transfer an existing domain of yours (2nd option). Then enter your domain name in the text box. Press "Click to Continue".
5) If the domain is valid, you will be allowed to proceed - press "Click to Continue"
6) Now, select the type of billing package you want (i.e. R79 per month or R790 per annum). Press "Update Cart"
7) Make sure you are happy with the details of your purchase and if you are then press "Checkout".
8) Find the "Your Details - Already Registered? Click here to login. You will be able to enter your original username and password.
9) Choose the type of payment method (i.e. bank account or credit card). Then press "Complete Order".

Following these steps you should receive your site builder login details for the new website and your invoice via email. To manage multiple websites, goto http://www.wooza.co.za/client-area.html and use your Wooza Client Account to login to the Client Area. Here you will find the My Products/Services link which allows you to access each of your Wooza products/services.

15. Can I try the Wooza iWeb site builder software before paying?

Yes - you can use our site builder software first before buying by going to www.wooza.co.za , click on the Buy Now button, complete the purchase process and select Bank Transfer/Promo Code as your payment method. You will receive an email with the login details for the iWeb site builder. However, you will only be able to publish your site and create your email accounts once payment has been received for your first invoice.

16. Does Wooza offer any hosting products for my own websites?

We currently do not offer a hosting package, but you are able to purchase a Wooza iWeb for R79 per month or R790 per year (two months FREE), which comes with site builder software, domain registration, as well as 5 email accounts.

17. Can I upgrade my Wooza iWeb website to a Wooza Shop website?

Unfortunately, you will not be able to upgrade from a Wooza iWeb to a Wooza Shop. Each package uses different software to create the website and as such, we will need to create a brand new eCommerce website for you should you want to change to a Wooza Shop package. However, you will still be able to keep your domain name and your email addresses. We would however, need to delete all your existing Wooza iWeb website content to proceed with the upgrade.

18. Can I register another domain (.com ; .co.uk etc) instead of a .co.za domain?

Our Wooza iWeb and Wooza Shop packages currently only include the registration of .co.za domains. However, if you are looking to purchase additional domains such as .com or .co.uk, we do offer additional services for this once you have purchased our Wooza iWeb or Wooza Shop package. If you would like to purchase a new domain for your website, an annual cost will be due based on the domain you are looking to purchase. Once the domain has been purchased, you can either re-direct this domain to your existing website or change the domain of your current website. If you want to purchase a new domain, please follow these steps:

1) Please check the availability of the domain first by going to: http://domains.whois.com/domain.php
2) Once you have found the domain name you are looking for, send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it - you must have an existing product registered with us to purchase a domain.
3) We will bill you according to the price of the domain and once the domain has been paid for, we will register the domain for you.

Registration can take up to 24 hours to complete and once done you can either re-direct the domain to your existing site, or change your domain altogether. You will still keep your .co.za domain. 

Pricing for some of the more common domains are as follows:

.com, .net, .org, .info, .biz - R150 per year
.co.uk - R120 per year
.mobi - R300 per year
.co - R500 per year
.tv - R600 per year
.za.com - R900 per year

19. Can Wooza build my website for me?

Yes, we refer to this as the Wooza iWeb Plus package and currently only offer this by request so if you are interested, let us know and we can provide you with a bit more information. The Wooza iWeb Plus includes 1 full year's Wooza iWeb package PLUS a once off custom developed iWeb website.  The custom development entails the following:

1) You will need to sign-up for the normal Wooza iWeb package first and request your website to be built by us via email.
2) Once you have requested your website to be built by us, we will send you an invoice for the development of the website. Development will only begin once the payment has been made.
3) We will provide you with a document to be completed and sent back to the developer. This document will request information that you wish to have included on your website.
4) Once the document has been sent back to the developer, your website will be created according to your specification.
5) Once development has been completed, you will have 5 working days to provide the developer with any modifications you want done on the site.
6) After this period, you will revert to the normal Wooza iWeb support system. Any further modifications/updates to the website will be done by yourself by accessing the site builder software using your login details.